The Clean Energy Council is committed to providing outstanding service.
Feedback and complaints help us improve the way we work and provide support to the renewable energy industry. All complaints are taken seriously.
Any CEC staff member can accept your complaint or feedback over the telephone.
You will be asked to make your complaint in writing if:
Written complaints and feedback about CEC staff can be sent via email to [email protected]energycouncil.org.au.
Complaints and feedback can also be posted to the CEC offices at Level 15, 222 Exhibition Street, Melbourne, VIC, 3000.
Complaints about CEC staff will be addressed by the relevant team leader or manager.
We will confirm receipt of your complaint and respond within 14 business days. If your complaint is complex it may take longer to resolve. We will endeavour to keep you informed of our progress when dealing with your complaint.
Please note: the CEC may not respond to a complaint that is vexatious, repetitive or lacks substance. Allegations of misconduct, made without supporting evidence may be treated as lacking substance. Any abusive or threatening correspondence or conduct may be referred to the appropriate authority.