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On Site Service Specialist

GE Renewable Energy

Closing date 30 September 2021

Apply Online

Employment Type

Full Time

Seniority Level



$90,000 - $110,000

Technology Type

Grid / Transmission


About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.

Role Summary

The On Site Service Specialist will be responsible for all resources, logistics, personal and safety required to perform services and maintenance activities on customers' site/property. The activities contribute to maintain, repair and refurbish sold or existing products (AIS, GIS, CB, DSC), including all types of maintenance service, manage maintenance facilities and field services engineering.

Essential Responsibilities

  • All on site life extensions, repairs and inspection-related service activities able to be performed at customer site
  • Major contribution to the development of an operational yearly plan for own department activities of the team
  • Suggests improvements in products, processes and procedures
  • Works together with people from the business unit
  • Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues
  • Work within a team to Targeted clients
  • Works based on predefined contracts and frameworks, some latitude to deviate from those conditions
  • Aids higher level technicians
  • Performs installation on High Voltage GE products (Transformers, GCB, CB’s, AIS, GIS) and performs factory required testing for field commissioning (SAT)
  • Perform assembly and installation of other GE and GE legacy products with the indirect or direct supervision of senior Field Service Technicians
  • Performs low, medium and high-level maintenance and repairs on products purchased from GE or under legacy company brands Informs and advises customers about proper care of products, product evolution, part modifications, and warnings
  • Performs customer level maintenance training on GE HV products (product competency required)
  • Answers customer inquiries over the phone when feasible
  • Responds quickly to customer inquiries to keep response time to a minimum
  • Keeps abreast of current developments in the company and its products, such as changes or improvements in design, production, or shipping procedures as well as new product developments in order to provide customers the highest quality of service
  • Records activities of work performed in the field, parts shipped, or technical assistance that is provided over the phone using Field Services forms and documents
  • Maintains corporate image in all situations

Qualifications, Requirements & Experience

  • Continues training to expand knowledge of GE HV products and GE legacy products
  • Daily project updates to the Field manager and GE project manager (DSR)
  • Onsite management of all budget assumptions
  • Notified Project manager on any deviation from budget
  • Supervises substation personnel and construction crews in the installation of the organization's products and equipment
  • When applicable, supervise and instruct subordinate Field Services Technicians as site project lead technician
  • Associate's Degree (A.A.) in Electrical Maintenance or a related field from a two-year college or technical school; and three to five years related experience in providing customer service, maintaining and repairing electro mechanical products; or equivalent combination of education and experience
  • Ability to read and interpret English documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to read and interpret mechanical and electrical engineering documents so as to be able to service products according to specifications
  • Ability to write in English routine reports and correspondence to record daily service activities
  • Ability to speak effectively before groups of customers or employees of organization in providing service and training
  • Be able to pass a medical examination and perform sometimes physically demanding tasks

Desired Characteristics

  • Strong interpersonal and leadership skills
  • Ability to work independently
  • Strong problem-solving skills
  • Electrical license