When choosing a solar or storage retailer and/or installer, it pays to do a little research. The Clean Energy Council recommends choosing an Approved Solar Retailer who has signed on to the Solar Retailer Code of Conduct and only uses designers and installers who are accredited by the Clean Energy Council.
We also recommend seeking multiple quotes for comparison and reading product reviews online before making your decision.
The Clean Energy Council Approved Solar Retailer program is a way for businesses that sell solar and storage to show their commitment to responsible sales and marketing activities and industry best practice.
Authorised by the Australian Competition and Consumer Commission (ACCC), the program aims to lift the bar higher than the minimum requirements set by government and regulations, and bring about a better standard of service within the solar and storage industry.
Approved Solar Retailers have committed to complying with the program’s Code of Conduct. If an Approved Solar Retailer fails to comply with the requirements of the Code, the Clean Energy Council may take action against them. Further information about the Approved Solar Retailer Compliance Program and a summary of past action taken against Approved Solar Retailers can be found on the program activity page.
Clean Energy Council accreditation is a must-have qualification for anyone in the business of installing solar and storage.
Accreditation with the Clean Energy Council recognises individuals who have undertaken the necessary training to design and install solar, batteries and other renewable energy systems.
CEC-accredited installers aim to work to industry best practice standards, producing systems that are safe, reliable and meet customer expectations.
Your quote should be detailed and include a proposed system design, expected generation, warranty terms and an itemised list of components/products.
Make sure you have a clear understanding of the warranty terms. Individual products will come with a product manufacturers warranty. In addition, Approved Solar Retailers will offer an additional warranty covering the “whole of system” including workmanship and installation as well as the performance and operation of the system.
You should never feel pressured into a purchase. The choice to proceed with a purchase is yours and yours alone, so making sure you are comfortable with the information you have been provided is essential. Have all your questions been answered? Do you understand the installation, grid-connection and metering process? Have you been informed of any after-sale support available to you?
An accredited installer of a small-scale renewable energy system is required to physically install the system themselves or attend the site at least three times – at the beginning, middle and end of the installation.
Once your installer arrives at your property, ask to check their digital accreditation ID card prior to installation. Accreditation with the Clean Energy Council recognises electricians who have undertaken the necessary training to design and install solar, batteries and other renewable energy systems.
The ID card is digital and should be shown to you on a phone or tablet. It will display the following information:
The “last opened” date should show the current day or the previous 24 hours. At least one installer present on the property should be a Clean Energy Council Accredited Installer and will be able to show you their ID card. If your installer is unable to provide their accreditation ID, contact your solar retailer about your options.