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Maintenance and warranties

Solar maintenance

Solar systems must be maintained on a regular basis. A maintenance schedule will be provided by the installer.

Undertaking regular maintenance of your solar system ensures that:

  • it is operating correctly
  • the system performance is maintained
  • the system is safe for everyone in the premises as well as for any electrical workers working on the distribution network.

Always engage an appropriately qualified tradesperson to undertake maintenance work on your solar system. We recommend you use a Clean Energy Council accredited installer.

Some distributors may request that an anti-islanding test of the inverter be carried out periodically. Check with your distributor as each will have different requirements.

Inspections

Following the installation of your solar system, safety inspections may be carried out by the relevant state electrical authority. Depending on which state or territory you live in, these inspections may be mandatory or may occur on a random audit basis.

In some states, your installer is responsible for organising the inspection of your system. The inspection may need to be carried out before the system can be connected to the grid.

The Clean Energy Regulator also carries out random audits up to 12 months after system installation. These inspections are to ensure that selected installations meet the legislated requirements for the creation of Small-scale Technology Certificates (STCs).

Upgrading your system

Your ability to upgrade your system in future may depend on receiving permission from your distributor, on suitable arrays still being available, and on any upgrades meeting current Australian Standards.

Upgrading your system may also result in losing your feed-in tariff. You will need to check with your electricity retailer and distributor to find out what the requirements are for upgrading your system. The requirements may differ from state to state.

Solar warranties

If you have an issue with any solar product while it is still under warranty, you should first contact your solar retailer in order to have the product replaced or repaired.

If you are unable to contact your retailer, you should contact the manufacturer of the product. Contact details should be provided on the warranty documentation.

If this is unsuccessful, you will need to lodge a complaint with the relevant Office of Fair Trading (sometimes called 'Consumer Affairs') in your state or territory:

  • ACT: Office of Regulatory Services, 02 6207 3000
  • NSW: Fair Trading, 13 32 20
  • NT: Consumer Affairs, 1800 019 319
  • QLD: Office of Fair Trading, 13 74 68
  • SA: Consumer and Business Services, 131 882
  • TAS: Consumer Affairs and Fair Trading, 1300 654 499
  • VIC: Consumer Affairs, 1300 558 181
  • WA: Consumer Protection: 1300 304 054

The Office of Fair Trading can negotiate on your behalf and arrange mediation where necessary. The Clean Energy Council is not empowered to handle issues of a commercial nature, such as warranties.

Australian Consumer Law provides consumers with certain automatic rights (called consumer guarantees) when they purchase a product or service. These consumer guarantees have no specific time limit, cannot be excluded, and exist regardless of any additional voluntary warranty provided by the solar PV retailer or manufacturer. It is important to remember that you have these rights as a consumer if the system does not meet reasonable expectations. Installation companies and/or manufacturers may choose to offer additional voluntary warranties which are over and above what they must automatically provide under Australian Consumer Law.

Clean Energy Council Approved Solar Retailer warranty

Clean Energy Council Approved Solar Retailers are committed to providing a five-year warranty. If you believe a Clean Energy Council Approved Solar Retailer has breached their warranty obligations, please contact us using our complaints form.