plus Created with Sketch. ! arrow-down arrow-left arrow-right arrow-up Asset 9Asset 7Asset 2 Group 2 Created with Sketch. Rectangle 11 Copy 4 Created with Sketch. Asset 6 close Asset 5 Icon/news/default Asset 20 arrow Created with Sketch. edit Group Created with Sketch. Icon/Learning/Active Icon/Learning/Inactive Shape Asset 10 instagram linkedin Asset 8 Icon/news/default menu send-2 Created with Sketch. Asset 3 pin Asset 14 search share Asset 15Asset 16Asset 19 twitter Asset 11

Online events self-help

This page contains answers to some common questions about the Clean Energy Council's online events.

Event registration

How do I register for an event?

All Clean Energy Council events are listed online on the Events page. Each event has an individual website with information about the event program, date, time, pricing and registration.

Are there discounted tickets?

We offer discounted rates for Clean Energy Council members, CEC-accredited installers and designers. Government and not for profit employees, and current students including apprentices are also eligible for special pricing, email [email protected] with proof to receive the discount code.

Please check the options for each event to find out more about pricing.

How do I know if I am registered?

You will receive an automated email confirming your registration from [email protected] each time you register for an event. This email contains your registration details.

These emails sometimes get filtered into your junk inbox. Please check your junk folder for an email from the Clean Energy Council.

Did someone else purchase the ticket on your behalf? It’s possible the confirmation was sent to their inbox.

If you have checked the above and you still can't find the email, reach out to [email protected] to have the email resent.

Please note: in the hour leading up to the event and once it has started, a reply to your email will be delayed.

On the day of an online event

How do I log into the virtual portal?

Before each event, you will receive an email from [email protected]org.au with a link to the online portal and your login details, including a username and app pin.

We recommend logging into the portal 15 minutes before the event beings to familiarise yourself with its features before the sessions start.

Please note: Your app pin will be different for each event.

I can’t find the email with my log in details

Confirmation emails can often be sent directly to your junk inbox. Please check your junk folder for an email from the Clean Energy Council. The email will contain an orange join button and your log in details for the event.

Did someone else purchase the ticket on your behalf? It’s possible the confirmation was sent to their inbox.

Once the above has been checked, and if you still can't find the email, reach out to [email protected] to have the email resent.

Please note: in the hour leading up to the event and once it has started, a reply to your email will be delayed.

Online portal troubleshooting

I'm having difficulty logging in

Are you using Google Chrome?

The Clean Energy Council's event portal is optimised for Google Chrome. For the most seamless experience, we recommend using this web browser. Download here.

Have you checked your firewall settings?

Are you on your office network? Some networks have firewalls that prevent these types of connections. One way to test this is to connect to a different network, try using your personal mobile phone’s mobile hotspot. If you can use your microphone and camera, this will probably mean your office network is causing the issue.

My microphone and camera aren't working

This is a commonly asked question and there are a few different reasons why this might happen. Remember, the event portal will run a device check when the attendee first logs in to the portal. If the browser hasn’t been enabled to allow an attendee’s mic or webcam it will prompt them to allow it.

Refresh your portal

  • Select your initials or profile image in the top right corner of the screen. This will open a drop-down menu.
  • Select the second item, Refresh Data to refresh the page this may resolve any glitching or caching issues

Check your camera and microphone settings

  • Check your browser permissions for your camera and microphone
  • In Google Chrome, you can do this by right-clicking the lock symbol on the left-hand side of the address bar
  • Make sure both your camera and microphone are set to Allow

Try turning it off and back on again

  • If you can’t hear any audio, try selecting Mute and then Unmute on your video player
  • Make sure your computer’s audio control is not set to mute and the volume slider is not set to zero
  • If you can’t see any video, try selecting the Pause and then Play button on your video player

How do I add to or change my profile?

When you first sign in to the portal, the check-in window displays. This is where you can update your profile, including a head-shot, and other contact details.

To edit or change these settings, select your initials or profile photo at the top right of the screen and select My Settings.

Why can’t I see my name or details in the Meeting Hub?

In the Meeting Hub users are not able to see their own profile.

To check to see if you have opted into the Meeting Hub, select your initials or profile photo at the top right of the screen and select My Settings. Scroll down to the Meeting Hub heading to review the options you've selected.

I’m waiting in the queue to visit with an exhibitor and nothing is happening

Once you are in the queue you will need to wait for the exhibitor's presenter to bring you into the presentation. They may be wrapping up a current presentation so you may need to wait for a minute or two until they are finished with the previous person or group.

How do I make sure the speakers can't see or hear me?

Speakers cannot see or hear attendees during sessions.

After an online event

How do I access recordings?

Recordings of the sessions will be made available to attendees through the event portal, within five business days of the event. You will receive an email notifying you when they are available.

How do I get my notes from the portal?

Any notes that you take throughout the event can be exported by selecting the export icon in the top right of the screen near your initials or profile image. In addition, you can also export the shared details of the connections you made via the Meeting Hub.