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Compliance activity

The Clean Energy Regulator has announced a new accreditation provider. Effective 29 February 2024, Solar Accreditation Australia (SAA) is responsible for the accreditation of installers and designers. Visit saaustralia.com.au now to switch or apply for accreditation.

Here you can find the latest information on the compliance activity in the Accredited Installer program, including information on compliance investigation outcomes, suspensions and cancellations.

The following reports are a summary of compliance activity for each month.

Compliance Report - January 2024

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Compliance Report - December 2023

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Compliance Report - November 2023

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Compliance Report - October 2023

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Compliance Report - September 2023

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Compliance Report - August 2023

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Compliance Report - July 2023

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Compliance Report - June 2023

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Compliance Report - May 2023

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Compliance Report - April 2023

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Compliance Report - March 2023

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Compliance Report - February 2023

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Compliance Report - January 2023

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Compliance Report - December 2022

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Compliance Report - November 2022

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Compliance Report - October 2022

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Compliance Report - September 2022

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Compliance Report - August 2022

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Compliance Report - July 2022

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Compliance Report - June 2022

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Compliance Report - May 2022

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Compliance Report - April 2022

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Compliance Report - March 2022

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Monthly installer compliance cases opened and closed since 1 February 2023

Installer compliance cases opened and closed from 1 February 2023 to 31 January 2024

Note: in January 2024 the Clean Energy Regulator provided 3,728 adequate inspection referrals that did not require further investigation and so were closed promptly.

Installer compliance cases opened based on source (received between 1 February 2023 to 31 January 2024)

Note: if you cannot see all data labels on a mobile device, please view on a desktop device or click 'Get the data'.

Installer compliance case outcomes (between 1 February 2023 to 31 January 2024)

Note: if you cannot see all data labels on a mobile device, please view on a desktop device or click 'Get the data'.

Installers suspended and cancelled since 1 February 2023

A person’s accreditation will be suspended if they have:

  • failed to rectify or to prove their competency within the required time frame set by the CEC, or
  • breached a part of the relevant Clean Energy Council Accreditation Terms and Conditions that results in direct suspension.

An accredited person’s accreditation may be cancelled if:

  • they have been suspended and cannot fulfil the requirements for reinstatement within the given time frame
  • they have committed a very serious breach of the accreditation terms and conditions which results in immediate cancellation.

Number of installers suspended and cancelled between 1 February 2023 to 31 January 2024

Installer compliance case outcomes based on source

The CEC can take compliance action based on information received from multiple sources including other industry regulators and consumer complaints.

Installer compliance case outcomes received from the Clean Energy Regulator (between 1 February 2023 to 31 January 2024)

Note: in January 2024 the Clean Energy Regulator provided 3,728 adequate inspection referrals that did not require further investigation and so were closed promptly. if you cannot see all data labels on a mobile device, please view on a desktop device or click 'Get the data'.

Installer compliance case outcomes received from Solar Victoria (between 1 February 2023 to 31 January 2024)

Note: if you cannot see all data labels on a mobile device, please view on a desktop device or click 'Get the data'.

Installer compliance case outcomes received via the web form (between 1 February 2023 to 31 January 2024)

Note: if you cannot see all data labels on a mobile device, please view on a desktop device or click 'Get the data'.

Installer compliance case outcomes received via other sources (between 1 February 2023 to 31 January 2024)

Note: if you cannot see all data labels on a mobile device, please view on a desktop device or click 'Get the data'.