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Compliance is critical to the value of CEC accreditation. Our compliance procedure ensures guidelines and other regulations are followed and the standard of work upheld.

The procedure outlines what will happen when the Clean Energy Council has evidence that an accredited installer has not followed the relevant Australian Standards, Clean Energy Council Guidelines or Accreditation terms and conditions.

What happens if you break the rules

When the CEC is made aware of a solar design or installation that does not meet relevant Australian Standards, CEC Guidelines or other regulations, we contact the responsible person to inform them about the issue and what they need to do.

This information often comes from Clean Energy Regulator inspections, state regulators and consumer complaints.

Allocation of demerit points

We allocate demerit points to accredited installers and designers when we are made aware of non-compliant work.

Once an accredited installer or designer has received 20 demerit points, their accreditation will be placed on probation. Accreditation will be removed from probation once the installer or designer has completed the required actions outlined by the Clean Energy Council to prove their competency (which may be through assessments or rectifications).

Demerit points will be allocated if:

  1. There have been breaches of the Clean Energy Council Accreditation Terms and Conditions.
  2. If notice is received from a state or federal regulator as a result of a failed inspection.
  3. If a customer lodges a complaint which proves to be valid.

The number of demerit points allocated depends on the level of risk associated with each non-compliance issue.

CEC categoryCER inspection categoryDemerit pointsDescriptionExamples
Serious non-complianceUnsafe10A safety hazard which poses an imminent risk of damage to property or persons. The system had to be shut down.DC isolator enclosure or cable junction boxes are not suitably installed to prevent water from getting in.
Major non-complianceNeeds rectification6The system has failed to meet key clauses in the standards/guidelines. While not imminent safety risk may lead to premature equipment failure or other issues.DC isolator is incorrectly rated and not within 20 per cent of required voltage rating.
DC isolator is incorrectly wired, mechanical damage to LV cables.
Medium non-complianceMedium non-compliance2A system does not comply with standards and guideline and poses a medium risk.DC isolator is incorrectly rated but within 20 per cent of required voltage rating.
Use of unapproved products.
Important signage missing.
Not all wiring installed according to AS 3000.
Minor non-complianceMinor non-compliance1A system does not comply with standards and guidelines and poses a low risk.Incomplete documentation provided.
Minor wiring.
Earthing interconnections are not the same make and model.

Suspensions

An installer's accreditation will be suspended if they have:

  • failed to rectify or to prove their competency while on probation within the required time frame set by the Clean Energy Council, or
  • breached a part of the relevant Clean Energy Council Accreditation Terms and Conditions that results in direct suspension.

If an installer proves their competency while suspended their accreditation can be reinstated. They may then be required to provide details of their next three installations for possible inspection by the Clean Energy Council to ensure compliance.

If an installer does not prove competency, their accreditation will be cancelled.

Cancellations

If a very serious breach occurs the Clean Energy Council may cancel an installer's accreditation immediately.

An installer's accreditation may be cancelled if:

  • They breach any of the relevant Clean Energy Council Accreditation Terms and Conditions that lead to cancellation
  • They have been suspended and cannot fulfil the requirements for reinstatement within the given time frame
  • They receive three probations and/or suspensions in two years
  • They have been suspended and then had their licence reinstated after agreeing to take certain actions to prove competency, but it is found they have not completed the agreed actions.

The installer will be able to reapply for their accreditation after 12 months from the cancellation date.