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Compliance is critical to the value of CEC accreditation. Our compliance procedure ensures guidelines and other regulations are followed and the standard of work upheld. Quality work ensures that the reputation of the rooftop solar and battery storage industry is maintained so that demand for the industry remains strong.

The compliance procedure outlines what happens when the Clean Energy Council has evidence that an accredited person has not followed the relevant Australian standards, Clean Energy Council guidelines or Accreditation Terms and Conditions or has triggered a show cause event.

You can find out more about our compliance procedure by downloading a copy of the Accreditation Compliance Procedures Framework.

What happens if you break the rules

When the CEC is made aware of a solar or battery design or installation that does not meet relevant Australian standards, CEC guidelines or other regulations, we contact the responsible accredited person to inform them of the issue and what they need to do.

This information often comes from Clean Energy Regulator inspections, state and territory regulators and consumer complaints.

Allocation of demerit points

We allocate demerit points to accredited installers and designers when we are made aware of non-compliant work.

Demerit points will be allocated if:

  1. There have been breaches of the Clean Energy Council Accreditation Terms and Conditions.
  2. If notice is received from a state, territory or federal regulator as a result of a failed inspection.
  3. If a customer lodges a complaint that proves to be valid.

The number of demerit points allocated depends on the level of risk associated with each non-compliance issue.

CEC categoryCER inspection categoryDemerit pointsDescriptionExamples
Serious non-complianceUnsafe10A safety hazard which poses an imminent risk of damage to property or persons. The system had to be shut down.DC isolator enclosure or cable junction boxes are not suitably installed to prevent water from getting in.
Major non-complianceNeeds rectification6The system has failed to meet key clauses in the standards/guidelines. While not imminent safety risk may lead to premature equipment failure or other issues.DC isolator is incorrectly rated and not within 20 per cent of required voltage rating.
DC isolator is incorrectly wired, mechanical damage to LV cables.
Medium non-complianceMedium non-compliance2A system does not comply with standards and guideline and poses a medium risk.DC isolator is incorrectly rated but within 20 per cent of required voltage rating.
Use of unapproved products.
Important signage missing.
Not all wiring installed according to AS 3000.
Minor non-complianceMinor non-compliance1A system does not comply with standards and guidelines and poses a low risk.Incomplete documentation provided.
Minor wiring.
Earthing interconnections are not the same make and model.

Probation

Once an accredited installer or designer has received 20 demerit points, their accreditation will be placed on probation. An accredited person may also be placed on probation if coming out of a suspension or if they re-apply after having their accreditation cancelled.

Accreditation probation will end once the installer or designer has completed the required actions outlined by the CEC, proved their competency, which may be through assessments or rectified of non-compliant work.

During an accredited person’s probation period, the CEC will monitor activities related to their accreditation. If informed of any adverse findings or behaviour the individual’s accreditation may be cancelled for a period of one year. After one year, they may be eligible to re-apply for accreditation.

Suspensions

A person's accreditation will be suspended if they have:

  • failed to rectify or to prove their competency while on probation within the required time frame set by the CEC, or
  • breached a part of the relevant Clean Energy Council Accreditation Terms and Conditions that results in direct suspension.

If an installer or designer proves their competency while suspended their accreditation can be reinstated. They may then be required to provide details of their next three installations for possible desktop review by the CEC to ensure compliance.

If an installer or designer does not prove competency, their accreditation will be cancelled.

Cancellations

If a very serious breach occurs the CEC may cancel a person's accreditation immediately.

An installer's accreditation may be cancelled if:

  • they breach any of the relevant Clean Energy Council Accreditation Terms and Conditions that lead to cancellation
  • they have been suspended and cannot fulfil the requirements for reinstatement within the given time frame
  • they receive three probations and/or suspensions in two years
  • they have been suspended and then had their accreditation reinstated after agreeing to take certain actions to prove competency, but it is found they have not completed the agreed actions.

The installer may be able to reapply for their accreditation after 12 months from the cancellation date.

Unusual circumstances – show cause events

A show cause event is an occurrence of an event or activity which raises serious concerns about the suitability of an accredited person to install or design solar or battery storage systems.

A show cause event may affect whether an installer or designer is deemed to be a fit and proper person to hold Clean Energy Council (CEC) accreditation.

There are two types of show cause events, automatic and reportable:

  • Automatic show cause events include the cancellation or suspension of an electrical licence or cancellation of public liability insurance.
  • Reportable show cause events include working outside the scope of current CEC accreditation, receiving adverse findings from legal proceedings, fraudulent or dishonest behaviour.

Failing to report a show cause event to the CEC within the required timeframes may result in the cancellation of a person’s CEC accreditation, or rejection of an application to become accredited. More information on this process can be found here and in the Accreditation Fit and Proper Person Policy.

Appeals process

If you have had your accreditation suspended or cancelled, you may seek a review of the decision.

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