Compliance is critical to the value of CEC accreditation. Our compliance procedure ensures guidelines and other regulations are followed and the standard of work upheld. Quality work ensures that the reputation of the rooftop solar and battery storage industry is maintained so that demand for the industry remains strong.
The compliance procedure outlines what happens when the Clean Energy Council has evidence that an accredited person has not followed the relevant Australian standards, Clean Energy Council guidelines or Accreditation Code of Conduct or has triggered a show cause event.
You can find out more about our compliance procedure by downloading a copy of the Accreditation Compliance Procedures Framework.
When the CEC is made aware of a solar or battery design or installation that does not meet relevant Australian standards, CEC guidelines or other regulations, we contact the responsible accredited person to inform them of the issue and what they need to do.
We allocate demerit points to accredited installers and designers when we are made aware of non-compliant work.
Demerit points will be allocated if:
The number of demerit points allocated depends on the level of risk associated with each non-compliance issue.
|CEC category||CER inspection category||Demerit points||Description||Examples|
|Serious non-compliance||Unsafe||10||A safety hazard which poses an imminent risk of damage to property or persons. The system had to be shut down.||DC isolator enclosure or cable junction boxes are not suitably installed to prevent water from getting in.|
|Major non-compliance||Needs rectification||6||The system has failed to meet key clauses in the standards/guidelines. While not imminent safety risk may lead to premature equipment failure or other issues.||DC isolator is incorrectly rated and not within 20 per cent of required voltage rating. |
DC isolator is incorrectly wired, mechanical damage to LV cables.
|Medium non-compliance||Medium non-compliance||2||A system does not comply with standards and guideline and poses a medium risk.||DC isolator is incorrectly rated but within 20 per cent of required voltage rating.|
Use of unapproved products.
Important signage missing.
Not all wiring installed according to AS 3000.
|Minor non-compliance||Minor non-compliance||1||A system does not comply with standards and guidelines and poses a low risk.||Incomplete documentation provided. |
Earthing interconnections are not the same make and model.
Once an accredited installer or designer has received 20 demerit points, their accreditation will be placed on probation. An accredited person may also be placed on probation if coming out of a suspension or if they re-apply after having their accreditation cancelled.
Accreditation probation will end once the installer or designer has completed the required actions outlined by the CEC, proved their competency, which may be through assessments or rectified of non-compliant work.
During an accredited person’s probation period, the CEC will monitor activities related to their accreditation. If informed of any adverse findings or behaviour the individual’s accreditation may be cancelled for a period of one year. After one year, they may be eligible to re-apply for accreditation.
A person's accreditation will be suspended if they have:
If an installer or designer proves their competency while suspended their accreditation can be reinstated. They may then be required to provide details of their next three installations for possible desktop review by the CEC to ensure compliance.
If an installer or designer does not prove competency, their accreditation will be cancelled.
If a very serious breach occurs the CEC may cancel a person's accreditation immediately.
An installer's accreditation may be cancelled if:
The installer may be able to reapply for their accreditation after 12 months from the cancellation date.
A show cause event is an occurrence of an event or activity which raises serious concerns about the suitability of an accredited person to install or design solar or battery storage systems.
A show cause event may affect whether an installer or designer is deemed to be a fit and proper person to hold Clean Energy Council (CEC) accreditation.
There are two types of show cause events, automatic and reportable:
Failing to report a show cause event to the CEC within the required timeframes may result in the cancellation of a person’s CEC accreditation, or rejection of an application to become accredited. More information on this process can be found here and in the Accreditation Fit and Proper Person Policy.