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Product faults and testing

As part of the Product Assurance Program, the Clean Energy Council runs product testing to ensure the compliance of modules, inverters and batteries on the approved product lists.

The Clean Energy Council purchases selected devices from the Australian market on the basis of risk-based profiling or random selection and has them tested at a number of testing laboratories.

The objective of this testing is to confirm the safety and compliance of the devices with the relevant product standards, the certification for that device and the Clean Energy Council’s Terms and Conditions for listing products.

If the Clean Energy Council's testing identifies non-conformance with the device’s certification:

  • the Clean Energy Council may suspend or remove the listing of the device until compliance can be verified
  • the Clean Energy Council may also suspend or remove all device model numbers listed for that manufacturer or applicant
  • the Clean Energy Regulator, state electrical authorities and the industry may be notified
  • a new application for listing will not be processed until any corrective actions are completed to the satisfaction of the Clean Energy Council.

An appeals process for decisions made by the Clean Energy Council on the listing and de-listing of devices is available via the Product Listing Review Panel. An applicant may appeal against a decision via email to [email protected]. This will refer the decision to the Product Listing Review Panel.

Appeals must be lodged within five business days of the Clean Energy Council informing the industry of the de-listing.

Reporting a product fault

If you have come across any product faults through your business, you can refer them to the testing program via the fault reporting form.

Report a product fault

The Clean Energy Council will not be responsible for consequential losses of de-listed companies, provided that the Clean Energy Council has undertaken appropriate due diligence and acted in good faith in de-listing.

Reporting a rooftop DC isolator fault

If you have ever been called out to fix a solar power system after a serious rooftop isolator incident we want to hear about it.

As we continue to push for a review of AS/NZS 5033 which includes reviewing the need for rooftop DC isolators, we need evidence to show others on the Australian Standards committee how big this issue is.

Report a rooftop isolator fault