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Approved Solar Retailer Logo Square

Please be aware: The Approved Solar Retailer (ASR) program will be replaced by the New Energy Tech Consumer Code (NETCC) program in February 2023. Applications for the ASR program will close on 14 October 2022 and applications for the NETCC program will open in February 2023. All eligible Approved Solar Retailers will become New Energy Tech Approved Sellers at this time.

To become an Approved Solar Retailer, your company must meet the following requirements and commit to the program’s Code of Conduct.

Application requirements

To apply you will be required to:

  1. Demonstrate that your company has been operating in the solar industry for at least 12 months. If your company has not been in operation for 12 months, please provide further details in writing by emailing the Code Administrator prior to applying. This email should outline any relevant experience in the industry and provide supporting documentation. You will need to demonstrate that your company has the processes and procedures in place to comply with the Solar Retailer Code of Conduct.
  2. Demonstrate compliance with all aspects of the Approved Solar Retailer Code of Conduct, including providing customers with a minimum five-year, whole-of-system warranty on workmanship and all products.
  3. Agree to an integrity/financial check carried out by an external agency (organised and paid for by the Clean Energy Council).
  4. Explain any historical and/or current rulings or any public warnings issued by the Australian Competition and Consumer Commission (ACCC) or state-based consumer affairs agencies.
  5. Provide the Clean Energy Council with examples of customer documentation.
  6. Ensure you meet all declarations listed on the application form.

The Clean Energy Council will assess if the applicant meets the requirements of the Approved Solar Retailer program and has the systems and procedures in place to ensure ongoing compliance.

Please note:

  • The Clean Energy Council regularly audits companies to verify the figures provided for kW installed annually. Providing false or misleading information will result in your removal as an Approved Solar Retailer.
  • Where it is a requirement of a program or scheme that providers are Approved Solar Retailers, the Clean Energy Council may notify relevant bodies that you have applied to become an Approved Solar Retailer.

    Relevant bodies may include government departments, government agencies and companies engaged by a government department to administer a program involving Approved Solar Retailers.

    Only your company name will be provided to the third party. Such notification does not in any way guarantee or represent that an application will be approved. By submitting your application to become an Approved Solar Retailer, you consent to such sharing of information.


Unsuccessful applications

Unsuccessful applicants must wait one month from the date of rejection before a new application can be assessed. Before re-applying, they must sufficiently demonstrate in writing that they can comply with the requirements, and have systems and procedures in place to ensure ongoing compliance. The written assurance needs to be signed by a director of the company or an authorised representative.

A second rejection will result in the applicant waiting two months before a new application can be assessed.

If the applicant is rejected a third time, the applicant must wait three months before a new application can be assessed.

A third application can be declined if the applicant’s behaviour or actions are considered inconsistent with the program’s Code of Conduct.

All applications will incur application fees.