Here you can find the latest statistics on the Approved Solar Retailer program including the number of applications, approvals, rejections and information on breaches.
For more information about the complaints procedures can be found here.
Last updated 31 July 2019
|Total applications received||897|
|Total applications approved||448|
|Total applications rejected||218|
|Total applications pending||231|
|Current Approved Solar Retailers||428|
|Signatories resigned or removed||4|
All Approved Solar Retailers have committed to complying with the program’s Code of Conduct. All potential breaches of this Code are investigated and action may be taken where there is any failure by an Approved Solar Retailer to meet its obligations.
The following information is a summary of complaints and breaches related to Approved Solar Retailers, and actions that have been taken.
|Company||Reason||Code section||Breach level||Start date||End date|
|Ausuntech Energy||Failure to provide site-specific plan||Point of contract||Severe||23/8/2019|
|Ausuntech Energy||Non-compliant warranty conditions||Post-installation||Severe||23/8/2019|
|Community Energy Group trading as Space Solar (Victoria)||Non-compliant with Section 36 of the Victorian Electrical Safety Act 199||Compliance with the law||Severe||8/10/2019|
|Community Energy Group trading as Space Solar (Victoria)||Non-compliant with Regulation 9 Electricity Safety (Installations) 201||Compliance with the law||Severe||8/10/2019|
|Community Energy Group trading as Space Solar (Victoria)||Non-compliant with CEC Accreditation Guidelines||Compliance with the law||Severe||8/10/2019|
|Community Energy Group trading as Space Solar (Victoria)||Accredited Installer not employed/contracted for system installation||Training and promotion of the Code||Severe||8/10/2019|
|Community Energy Group trading as Space Solar (Victoria)||Not demonstrating due diligence in ensuring the safety of persons under their direct or indirect responsibility||Training and promotion of the Code||Severe||8/10/2019|
|Company||Reason||Code section||Breach level||Start date||End date||Action taken|
|Ausuntech Energy||Providing false testimonials on website relating to the company||Pre-sales activities||Severe||21/5/2019||3/7/2019||Signatory undertook audit of all online content and provided the Code Administrator with its strategy to prevent breach from reoccurring. The Code Administrator is satisfied with the signatory's response and considers the requirements of the audit met.|
A signatory was suspended from the Approved Solar Retailer program on 5 March 2019. As a result of an agreement reached between the CEC and the signatory, pursuant to which the signatory has agreed to adhere to various ongoing obligations to ensure compliance with the Code, the CEC has agreed to recommend to the Code Review Panel that it take into account the agreement and that the decision of 5 March 2019 be varied such that the signatory be permitted to continue its participation in the Approved Solar Retailer program.
The following types of complaints are currently under investigation or have been resolved in 2019.
|Misleading marketing and advertising||3|
|Poor after sales service||7||1|
|Promotion of the Code|
|Terms and conditions|
|Misleading marketing and advertising||4||10|
|Poor after sales service||3||4|
|Promotion of the Code||1|
|Terms and conditions||2|
The following complaints have been investigated and resolved.
|Misleading marketing and advertising||12||2||1|
|Poor after sales service||8||6||1||2|
|Promotion of the Code||1||1||1|
|Terms and conditions||1|