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Program compliance activity

Approved Solar Retailer Logo Square

Here you can find the latest statistics on the Approved Solar Retailer program including the number of applications, approvals, rejections and information on breaches.

For more information about the complaints procedures can be found here.

Cumulative statistics

Last updated 31 July 2019

TypeTotal
Total applications received 897
Total applications approved448
Total applications rejected218
Total removed8
Total resigned12
Suspended0
Total applications pending231
Current Approved Solar Retailers428

Statistics for period 1 May 2019 - 31 July 2019

TypeTotal
Applications received249
Applications approved120
Applications rejected50
Signatories resigned or removed4
Breaches2

Breaches

All Approved Solar Retailers have committed to complying with the program’s Code of Conduct. All potential breaches of this Code are investigated and action may be taken where there is any failure by an Approved Solar Retailer to meet its obligations.

The following information is a summary of complaints and breaches related to Approved Solar Retailers, and actions that have been taken.

Current suspensions

CompanyReasonCode sectionBreach levelStart dateEnd date
Ausuntech EnergyFailure to provide site-specific planPoint of contractSevere23/8/2019
Ausuntech EnergyNon-compliant warranty conditionsPost-installationSevere23/8/2019
Community Energy Group trading as Space Solar (Victoria) Non-compliant with Section 36 of the Victorian Electrical Safety Act 199
Compliance with the lawSevere8/10/2019
Community Energy Group trading as Space Solar (Victoria)
Non-compliant with Regulation 9 Electricity Safety (Installations) 201
Compliance with the lawSevere8/10/2019
Community Energy Group trading as Space Solar (Victoria)Non-compliant with CEC Accreditation Guidelines Compliance with the law Severe8/10/2019
Community Energy Group trading as Space Solar (Victoria)Accredited Installer not employed/contracted for system installation Training and promotion of the Code Severe8/10/2019
Community Energy Group trading as Space Solar (Victoria)Not demonstrating due diligence in ensuring the safety of persons under their direct or indirect responsibility Training and promotion of the CodeSevere8/10/2019

Past suspensions

CompanyReasonCode sectionBreach levelStart dateEnd dateAction taken
Ausuntech EnergyProviding false testimonials on website relating to the companyPre-sales activitiesSevere21/5/20193/7/2019Signatory undertook audit of all online content and provided the Code Administrator with its strategy to prevent breach from reoccurring. The Code Administrator is satisfied with the signatory's response and considers the requirements of the audit met.

A signatory was suspended from the Approved Solar Retailer program on 5 March 2019. As a result of an agreement reached between the CEC and the signatory, pursuant to which the signatory has agreed to adhere to various ongoing obligations to ensure compliance with the Code, the CEC has agreed to recommend to the Code Review Panel that it take into account the agreement and that the decision of 5 March 2019 be varied such that the signatory be permitted to continue its participation in the Approved Solar Retailer program.

2019 complaints

The following types of complaints are currently under investigation or have been resolved in 2019.

Rectifications
Complaint typeResolvedCurrent
Misleading marketing and advertising3
Non-compliant workmanship71
Poor after sales service71
Promotion of the Code
Quoting practices41
Terms and conditions
Unethical behaviour
Warranty1
Breaches
Complaint typeResolvedCurrent
Misleading marketing and advertising410
Non-compliant workmanship44
Poor after sales service34
Promotion of the Code1
Quoting practices104
Terms and conditions2
Unethical behaviour13
Warranty1

Resolved complaints

The following complaints have been investigated and resolved.

Complaint type201820172016201520142013
Misleading marketing and advertising1221
Non-compliant workmanship41111
Poor after sales service8612
Promotion of the Code111
Quoting practices642
Terms and conditions 1
Unethical behaviour311
Warranty11