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Program compliance activity

Approved Solar Retailer Logo Square

Here you can find the latest statistics on the Approved Solar Retailer program including the number of applications, approvals, rejections and information on breaches.

For more information about the complaints procedures can be found here.

Cumulative statistics

Last updated 31 January 2020

TypeTotal
Total applications received 1228
Total applications approved846
Total applications rejected317
Total removed11
Total resigned18
Suspended1
Cancelled1
Total applications pending56
Current Approved Solar Retailers817

Statistics for period 1 November 2019 - 31 January 2020

TypeTotal
Applications received95
Applications approved252
Applications rejected59
Signatories resigned or removed6
Breaches4

Breaches

All Approved Solar Retailers have committed to complying with the program’s Code of Conduct. All potential breaches of this Code are investigated and action may be taken where there is any failure by an Approved Solar Retailer to meet its obligations.

The following information is a summary of complaints and breaches related to Approved Solar Retailers, and actions that have been taken.

Current suspensions

CompanyReasonCode sectionBreach levelStart date
Technaus trading as Technaus SolarFailure to complete remedial actions within a reasonable timeframeTermination of signatoriesSevere4/3/2020
Chahal Enterprises Pty Ltd trading as Start Solar
Incorrectly collecting and using personal consumer informationPrivacySevere2/3/2020
Chahal Enterprises Pty Ltd trading as Start Solar
Using non-compliant contract documentationPoint of contractSevere2/3/2020
Chahal Enterprises Pty Ltd trading as Start SolarNon-compliant refund terms given to consumerRefundsMajor2/3/2020
Chahal Enterprises Pty Ltd trading as Start Solar
Misleading consumers during sales consultationsSales and quoting practicesMajor2/3/2020
Chahal Enterprises Pty Ltd trading as Start Solar
Finance agreement not provided to the consumerFinance and alternative purchasingMajor2/3/2020

Past suspensions

CompanyReasonCode sectionBreach levelStart dateEnd dateAction taken
Sun Current Pty Ltd trading as Sun Current
Using non-compliant customer contract documents
Point of contract
Severe13/3/202031/3/2020Signatory has completed all of the required audit and remediation steps. Recommendations of external auditor have been adopted.
Sun Current Pty Ltd trading as Sun Current
Providing non-compliant refund provision details to customer when contract was signed
Refund requirements
Major13/3/202031/3/2020Signatory has completed all of the required audit and remediation steps. Recommendations of external auditor have been adopted.
Sun Current Pty Ltd trading as Sun Current
Providing non-compliant warranty provision details to customer when contract was signed
Warranty requirements
Severe13/3/2020
31/3/2020Signatory has completed all of the required audit and remediation steps. Recommendations of external auditor have been adopted.
Community Energy Group trading as Space Solar (Victoria)Non-compliant with Section 36 of the Victorian Electrical Safety Act 1998
Compliance with the law
Severe8/10/201916/3/2020Audit and strategy results not provided to Code Administrator within reasonable timeframe. Status as Approved Solar Retailer cancelled.
Community Energy Group trading as Space Solar (Victoria)Non-compliant with Regulation 9 Electricity Safety (Installations) 2010
Compliance with the lawSevere8/10/201916/3/2020Audit and strategy results not provided to Code Administrator within reasonable timeframe. Status as Approved Solar Retailer cancelled.
Community Energy Group trading as Space Solar (Victoria)Non-compliant with CEC Accreditation GuidelinesCompliance with the lawSevere8/10/2019
16/3/2020Audit and strategy results not provided to Code Administrator within reasonable timeframe. Status as Approved Solar Retailer cancelled.
Community Energy Group trading as Space Solar (Victoria)Accredited Installer not employed/contracted for system installationTraining and promotion of the Code
Severe8/10/201916/3/2020Audit and strategy results not provided to Code Administrator within reasonable timeframe. Status as Approved Solar Retailer cancelled.
Community Energy Group trading as Space Solar (Victoria)Not demonstrating due diligence in ensuring the safety of persons under their direct or indirect responsibilit
Training and promotion of the CodeSevere8/10/201916/3/2020Audit and strategy results not provided to Code Administrator within reasonable timeframe. Status as Approved Solar Retailer cancelled.
The Green Miner Pty Ltd trading as Solar Miner
Site-specific performance estimate not provided before installation
Point of contract
Severe2/3/2020
13/3/2020Signatory has completed all of the required audit and remediation steps, including modifications of the affected customer’s system. New documentation and procedures have been implemented for future use.
The Green Miner Pty Ltd trading as Solar Miner

Non-compliant refund terms given to consumer
RefundsMajor2/3/202013/3/2020Signatory has completed all of the required audit and remediation steps, including modifications of the affected customer’s system. New documentation and procedures have been implemented for future use.
The Green Miner Pty Ltd trading as Solar Miner
Non-compliant installation of inverter
Compliance with the law
Severe2/3/202013/3/2020Signatory has completed all of the required audit and remediation steps, including modifications of the affected customer’s system. New documentation and procedures have been implemented for future use.
Ausuntech EnergyProviding false testimonials on website relating to the companyPre-sales activitiesSevere21/5/20193/7/2019Signatory undertook audit of all online content and provided the Code Administrator with its strategy to prevent breach from reoccurring. The Code Administrator is satisfied with the signatory's response and considers the requirements of the audit met.
Ausuntech EnergyFailure to provide SPEPoint of contractSevere23/8/20198/11/2019Audit and strategy results not provided to Code Administrator within reasonable timeframe. Status as Approved Solar Retailer cancelled.
Ausuntech Energy

Non-compliant warranty conditionsPost installationSevere23/8/20198/11/2019Audit and strategy results not provided to Code Administrator within reasonable timeframe. Status as Approved Solar Retailer cancelled.

Cancellations

CompanyReasonCode sectionBreach levelStart date
Community Energy Group trading as Space Solar (Victoria)Remedial actions not completed within reasonable time frame Termination of signatories
Severe16/3/2020
Rocket Sales Pty Ltd trading as Solar SeedSerious, wilful, systemic or repetitive non-compliance which is detrimental to consumersTermination of signatoriesN/A11/3/2020
Ausuntech Energy

Remedial actions not completed within reasonable time frame

Termination of signatoriesSevere8/11/2019

A signatory was suspended from the Approved Solar Retailer program on 5 March 2019. As a result of an agreement reached between the CEC and the signatory, pursuant to which the signatory has agreed to adhere to various ongoing obligations to ensure compliance with the Code, the CEC has agreed to recommend to the Code Review Panel that it take into account the agreement and that the decision of 5 March 2019 be varied such that the signatory be permitted to continue its participation in the Approved Solar Retailer program.

2019 complaints

The following types of complaints are currently under investigation or have been resolved in 2019.

Rectifications
Complaint typeResolvedCurrent
Misleading marketing and advertising3
Non-compliant workmanship71
Poor after sales service71
Promotion of the Code
Quoting practices41
Terms and conditions
Unethical behaviour
Warranty1
Breaches
Complaint typeResolvedCurrent
Misleading marketing and advertising410
Non-compliant workmanship44
Poor after sales service34
Promotion of the Code1
Quoting practices104
Terms and conditions2
Unethical behaviour13
Warranty1

Resolved complaints

The following complaints have been investigated and resolved.

Complaint type201820172016201520142013
Misleading marketing and advertising1221
Non-compliant workmanship41111
Poor after sales service8612
Promotion of the Code111
Quoting practices642
Terms and conditions 1
Unethical behaviour311
Warranty11