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Approved Solar Retailer Logo Square

Complaints procedures

If a complaint is made against an Approved Solar Retailer, the following documents outline the process that is followed.

Appeals Form

If you are an Approved Solar Retailer seeking to appeal a determination made by the Code Administrator against a code signatory please complete the form below and email a copy to [email protected].

Resolved complaints

The following complaints have been investigated and resolved.

Complaint type201820172016201520142013
Misleading marketing and advertising1221
Non-compliant workmanship41111
Poor after sales service8612
Promotion of the Code111
Quoting practices642
Terms and conditions 1
Unethical behaviour311
Warranty11

For more information about how the Approved Solar Retailer program is performing visit the Program compliance activity page.