If a complaint is made against an Approved Solar Retailer, the following documents outline the process that is followed.
If you are an Approved Solar Retailer seeking to appeal a determination made by the Code Administrator against a code signatory please complete the form below and email a copy to [email protected].
The following complaints have been investigated and resolved.
|Misleading marketing and advertising||12||2||1|
|Poor after sales service||8||6||1||2|
|Promotion of the Code||1||1||1|
|Terms and conditions||1|
For more information about how the Approved Solar Retailer program is performing visit the Program compliance activity page.