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Compliance activity

Here you can find the latest information on the compliance activity in the Accredited Installer program, including information on compliance investigation outcomes, suspensions and cancellations.

The following reports are a summary of compliance activity for each month.

Compliance Report - March 2022

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Compliance Report - April 2022

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Monthly installer compliance cases opened and closed since July 2021

Installer compliance cases opened and closed from 1 July 2021 to 30 April 2022
Installer compliance cases open closed April 22
Installer compliance cases opened based on source (received between 1 July 2021 and 30 April 2022)
Installer compliance cases opened by source Apr 22
Installer compliance case outcomes (between 1 July 2021 and 30 April 2022)
Installer compliance case outcomes April 22

Installers suspended and cancelled since July 2021

A person’s accreditation will be suspended if they have:

  • failed to rectify or to prove their competency within the required time frame set by the CEC, or
  • breached a part of the relevant Clean Energy Council Accreditation Terms and Conditions that results in direct suspension.

An accredited person’s accreditation may be cancelled if:

  • they have been suspended and cannot fulfil the requirements for reinstatement within the given time frame
  • they have committed a very serious breach of the accreditation terms and conditions which results in immediate cancellation.
Number of installers suspended from 1 July 2021 to 30 April 2022
Installer compliance suspensions April 22
Number of installers cancelled from 1 July 2021 to 30 April 2022
Installer compliance cancellations April 22

Installer compliance case outcomes based on source

The CEC can take compliance action based on information received from multiple sources including other industry regulators and consumer complaints.

Installer compliance case outcomes of consumers complaints (between 1 July 2021 and 30 April 2022)
Installer compliance case outcomes web form Apr 22
Installer compliance case outcomes received from the Clean Energy Regulator (between 1 July 2021 and 30 April 2022)
Installer compliance case outcomes CER April 22
Installer compliance case outcomes received from Solar Victoria (between 1 July 2021 and 30 April 2022)
Installer compliance case outcomes Solar VIC April 22