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New Energy Tech Consumer Code

The New Energy Tech Consumer Code sets good practice standards for providing residential and small business customers with new energy tech products, systems and services.

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Background

In 2017, a Behind the Meter Working Group, of which the Clean Energy Council is a member organisation, was established to develop a draft code of practice for the industry in relation to behind the meter products.

The New Energy Tech Consumer Code (NETCC), formerly the Behind the Meter Code, will set a minimum standard of customer service for customers looking to purchase behind the meter products.

Behind the meter products include technologies such as solar, battery energy storage systems, electric vehicle charging products, energy management systems and software, and other emerging products and services for homes and businesses.

Together, the member organisations of the Working Group, consist of the Australian Energy Council, Clean Energy Council, Consumer Action Law Centre, Energy Consumers Australia, Energy Networks Australia, Public Interest Advocacy Centre, Renew and Smart Energy Council.

Key developments

The NETCC Council, made of members of the Working Group, provides oversight and direction to the Administrator, with regular meetings scheduled for the rest of 2021.

Meeting dates

Key milestones

This is a high level project plan with key milestones and estimated dates (subject to revision).

Key milestonesProgressTiming

Draft operating procedures for applications

Draft operating procedures for breaches and sanctions (compliance and enforcement mechanisms)

In progress

May 2021

NETCC schedules

Aligning the requirements of the NETCC (technology agnostic) to specific products

Product-specific schedules to be drafted (solar requirements, storage, EV chargers etc.)

In progress

June 2021

Consultation process with key stakeholders and industry experts

Not started

July 2021

Develop training guidelines and supplementary materials for signatories/consumers

Not started

July 2021

Industry Council to appoint appropriate individuals to the Code Monitoring and Compliance Panel, and to draft its terms of reference and to endorse fee proposal

Not started

December 2021

Supporting administration and operational requirements

- Back-end processes and configuration of CRM for applications and compliance

- Dedicated consumer/retailer-facing webpage

Not started

January 2022 – July 2022

Pilot launch

- Renew small batch of Approved Solar Retailer Code signatories onto the NETCC platform

- Test and refine

Not started

July 2022 – October 2022

Launch

- Full operational functions

Not started

January 2023 – July 2023

Review of the ACCC's determination

After extensive industry consultation, the Working Group submitted a draft Consumer Code to the Australian Competition and Consumer Commission (ACCC) for authorisation.

The ACCC published the application on its public register.

VIEW APPLICATION

On 5 December 2019, the ACCC granted conditional authorisation to the NETCC until December 2024.

You can find out more about the ACCC authorisation by reading the final determination.

On 30 December 2019, Flexigroup Limited applied to the Australian Competition Tribunal ("the Tribunal") for a review of the ACCC’s determination of the application for authorisation of the NETCC.

You can read more about Flexigroup’s application for review on the Tribunal website.

The Tribunal made its determination on 15 September 2020, which can be found on the Tribunal website (Application by Flexigroup Limited (No 2) [2020] ACompT 2). The Tribunal varied the ACCC’s determination and granted conditional authorisation for five years from the date of its determination. The Tribunal’s determination stands in place of the ACCC’s determination.

If you have questions about the New Energy Tech Consumer Code you can contact us at [email protected].