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New Energy Tech Consumer Code

The New Energy Tech Consumer Code sets good practice standards for providing residential and small business customers with new energy tech products, systems and services.

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Key developments

The NETCC Council, made of members of the Working Group, provides oversight and direction to the Administrator, with regular meetings scheduled for the rest of 2021.

Meeting dates

Key milestones

This is a high level project plan with key milestones and estimated dates (subject to revision).

Key milestonesProgressTiming

Draft operating procedures for applications


May 2021

Draft operating procedures for breaches and sanctions (compliance and enforcement mechanisms)In progressDecember 2021

NETCC schedules

- Aligning the requirements of the NETCC (technology agnostic) to specific products

- Product-specific schedules to be drafted (solar requirements, storage, EV chargers etc.)

In progress

March 2022

Consultation process with key stakeholders and industry experts

In progress

February 2022

Develop training guidelines and supplementary materials for signatories/consumers

In progress

April 2022

Industry Council to appoint appropriate individuals to the Code Monitoring and Compliance Panel, draft its terms of reference and endorse fee proposal

Not started

March 2022

Supporting administration and operational requirements

- Dedicated consumer/retailer-facing webpage

- Back-end processes and configuration of CRM for applications and compliance

- Test and refine

In progress

July 2022


- Full operational functions

- Approved Solar Retailers transitioned to NETCC platform

- NETCC applications open for submission and assessment

Not started

January 2023


In 2017, a Behind the Meter Working Group, of which the Clean Energy Council is a member organisation, was established to develop a draft code of practice for the industry in relation to behind the meter products.

The New Energy Tech Consumer Code (NETCC), formerly the Behind the Meter Code, will set a minimum standard of customer service for customers looking to purchase behind the meter products.

Behind the meter products include technologies such as solar, battery energy storage systems, electric vehicle charging products, energy management systems and software, and other emerging products and services for homes and businesses.

Together, the member organisations of the Working Group, consist of the Australian Energy Council, Clean Energy Council, Consumer Action Law Centre, Energy Consumers Australia, Energy Networks Australia, Public Interest Advocacy Centre, Renew and Smart Energy Council.

Review of the ACCC's determination

After extensive industry consultation, the Working Group submitted a draft Consumer Code to the Australian Competition and Consumer Commission (ACCC) for authorisation.

The ACCC published the application on its public register.


On 5 December 2019, the ACCC granted conditional authorisation to the NETCC until December 2024.

You can find out more about the ACCC authorisation by reading the final determination.

On 30 December 2019, Flexigroup Limited applied to the Australian Competition Tribunal ("the Tribunal") for a review of the ACCC’s determination of the application for authorisation of the NETCC.

You can read more about Flexigroup’s application for review on the Tribunal website.

The Tribunal made its determination on 15 September 2020, which can be found on the Tribunal website (Application by Flexigroup Limited (No 2) [2020] ACompT 2). The Tribunal varied the ACCC’s determination and granted conditional authorisation for five years from the date of its determination. The Tribunal’s determination stands in place of the ACCC’s determination.

If you have questions about the New Energy Tech Consumer Code you can contact us at [email protected].