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    Complaints procedures

    Why become an Approved Solar Retailer? Fees Apply Tenders Code Review Panel Appeals Program data Compliance activity Complaints procedures Compliance case studies Telemarketing Code of Conduct re-authorisation
    Retailers
    Complaints procedures
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    The Approved Solar Retailer program has now been replaced by the New Energy Tech Consumer Code (NETCC) program. A summary of the ASR program will be posted on these pages soon.

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    Complaints procedures

    If a complaint is made against an Approved Solar Retailer, the following documents outline the process that is followed.

    Complaints procedure for breaches

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    Complaints procedure for rectifications

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    Appeals Form

    If you are an Approved Solar Retailer seeking to appeal a determination made by the Code Administrator against a code signatory please complete the form below and email a copy to [email protected].

    Appeals form

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