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Retailers

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The Approved Solar Retailer Program will be replaced by the New Energy Tech Consumer Code (NETCC) program in February 2023.

We have now closed applications to join the Approved Solar Retailer program in preparation for opening the NETCC program to new applications in February 2023. The Approved Solar Retailer program will continue to run until the NETCC program launches.

Find out more at newenergytech.org.au

Approved Solar Retailer Logo Square

The Clean Energy Council Approved Solar Retailer program is a way for businesses that sell solar and storage to show their commitment to responsible sales and marketing activities and industry best practice.

Consumers are increasingly looking for Approved Solar Retailers as a way of ensuring they are purchasing their solar and storage from a company they can trust.

Authorised by the Australian Competition and Consumer Commission (ACCC), the program aims to lift the bar higher than the minimum requirements set by government and regulations and bring about a better standard of service within the solar and storage industry. To become an Approved Solar Retailer, your business must meet the requirements set out in the Solar Retailer Code of Conduct.

The following resources provide more information about the Solar Retailer Code of Conduct and the requirements that companies must meet to become an Approved Solar Retailer:

Solar Sales 1

Why become an Approved Solar Retailer?

We have now closed applications to join the Approved Solar Retailer program in preparation for opening the NETCC program to new applications in February 2023. Visit newenergytech.org.au, subscribe to their email or follow their social channels to receive updates.

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Payment

Fees

Approved Solar Retailer fees will be replaced by NETCC program fees in February 23. View the Approved Solar Retailer fees here and the NETCC fees here.

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Application 2

Apply

Applications to become an Approved Solar Retailer are now closed. Retailers can apply to the New Energy Tech Consumer Code program from February 2023.

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Solar Construction Worker 1

Tenders

Take a look at the tender opportunities and government programs available to Approved Solar Retailers.

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Solar Sales 3

Solar sale agreement template

Creating a contract agreement for your customers and getting it right can be a pain for your business. Which is why we’ve developed a template agreement to assist retailers.

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Meeting Board

Code Review Panel

Approved Solar Retailers must abide by a Code of Conduct. Meet the representatives that make up the Code Review Panel, who monitor and review the program to ensure it is operating effectively.

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Consumers Gov Schemes

Appeals

Applicant or signatories are entitled to appeal the determinations of the Code Administrator to the Code Review Panel. Find out more about lodging an appeal against a decision by the Code Administrator.

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Documents And Tablet

Program compliance activity

We provide regular updates on the number of applications received, approved or rejected, as well as information on breaches by retailers and any suspensions.

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Contact Mobile

Complaints

If an Approved Solar Retailer is doing the wrong thing, we want to hear about it. Find out more about the best process to follow if you have an issue with a retailer.

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Solar Sales 2

Find an Approved Solar Retailer

If you want to purchase solar, you can search for a Clean Energy Council Approved Solar Retailer in your area.

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Consumers Guides 1A

New Energy Tech Consumer Code (NETCC)

Find out more about the NETCC program which will replace the Approved Solar Retailer program in February 2023.

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Telephone

Telemarketing

Retailers must meet certain obligations when engaging in any telemarketing activities and failure to do so can result in serious penalties. Ensure that you know your responsibilities.

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