The Clean Energy Council Approved Solar Retailer program is a way for businesses that sell solar and storage to show their commitment to responsible sales and marketing activities and industry best practice.
Consumers are increasingly looking for Approved Solar Retailers as a way of ensuring they are purchasing their solar and storage from a company they can trust.
Authorised by the Australian Competition and Consumer Commission (ACCC), the program aims to lift the bar higher than the minimum requirements set by government and regulations and bring about a better standard of service within the solar and storage industry. To become an Approved Solar Retailer, your business must meet the requirements set out in the Solar Retailer Code of Conduct.
The following resources provide more information about the Solar Retailer Code of Conduct and the requirements that companies must meet to become an Approved Solar Retailer:
Creating a contract agreement for your customers and getting it right can be a pain for your business. Which is why we’ve developed a template agreement to assist retailers.
Approved Solar Retailers must abide by a Code of Conduct. Meet the representatives that make up the Code Review Panel, who monitor and review the program to ensure it is operating effectively.
Applicant or signatories are entitled to appeal the determinations of the Code Administrator to the Code Review Panel. Find out more about lodging an appeal against a decision by the Code Administrator.
Retailers must meet certain obligations when engaging in any telemarketing activities and failure to do so can result in serious penalties. Ensure that you know your responsibilities.