An Approved Solar Retailer (ASR) is a Signatory to the Clean Energy Council’s (CEC) Solar Retailer Code of Conduct (the Code). This is a non-prescribed voluntary Code that aims to promote best practice measures and activities for retail businesses selling solar photovoltaic (PV) systems.
The CEC acts as the Code Administrator of the Code, carrying out investigation of suspected breaches of the Code and taking action against ASR’s for non-compliance.
If the business that sold you the system is not an ASR, the CEC does not have jurisdiction to investigate or take action for non-compliance with the Code. If the retailer is not a Signatory to the Code, its requirements do not apply to their conduct.
If the retailer that sold you the solar system is not an ASR, we recommend contacting the relevant dispute resolution body, consumer protection authority and/or electrical safety authority for your state or territory. Please refer to the contact details below:
State/Territory | Consumer Protection Authority | Dispute Resolution | Electrical Safety Authority |
Australian Capital Territory | Ph: 13 22 81 | ACT Civil & Administrative Tribunal (ACAT) Email: [email protected] | Access Canberra Ph: 13 22 81 Email: [email protected] |
New South Wales | Ph: 13 32 20 | NSW Civil & Administrative Tribunal (NCAT) Ph: 1300 006 228 - Press 1 for Consumer and Commercial Division Email: [email protected] | Ph: 13 32 20 |
Northern Territory | Northern Territory Consumer Affairs Ph: 1800 019 317 or (08) 8999 1999 Email: [email protected] | Northern Territory Civil and Administrative Tribunal (NTCAT) Ph: 1800 604 622 or (08) 8944 8720 Email: [email protected] | NT WorkSafe Ph: 1800 019 115 or (08) 8999 5141 Email: [email protected] |
Queensland | Ph: 13 74 68 Email: [email protected] | Queensland Civil and Administrative Tribunal (QCAT) Ph: 1300 753 Email: [email protected] | Electrical Safety Office Ph: 1300 362 128 |
South Australia | Consumer and Business Services Ph: 131 882 | South Australian Civil and Administrative Tribunal (SACAT) Ph: 1800 723 767 Email: [email protected] | Office of the Technical Regulator Ph: (08) 8226 5518 |
Tasmania | Consumer, Building and Occupational Services Ph: 1300 654 499 Email: [email protected] | Tasmanian Civil and Administrative Tribunal (TASCAT) Ph: 1800 657 500 Email: [email protected] | Electrical Standards and Safety Unit Ph: 1300 65 44 99 Email: [email protected] |
WorkSafe Tasmania Ph: (03) 6166 4600 Email: [email protected] | |||
Victoria | Ph: 1300 55 81 81 | Victorian Civil & Administrative Tribunal (VCAT) Ph: 1300 01 8228 Email: [email protected] | Energy Safe Victoria Ph: 1800 800 158 or (03) 9203 9700 Email: [email protected] |
Western Australia | Department of Mines, Industry Regulation and Safety Ph: 1300 304 054 Email: [email protected] | State Administrative Tribunal (SAT) Ph: (08) 9219 3111 or 1300 306 017 Email: [email protected] | Director of Energy Safety (Building and Energy Division) Ph: 08 6251 1900 Email: [email protected] |
Please note:
The CEC has no jurisdiction to act if an Approved Solar Retailer has been cancelled as a result of non-compliance with the Code. Please refer to our compliance activity page for cancellations and suspensions here.
A retailer may be misusing the logo or otherwise advertising as an Approved Solar Retailer when they are not. If that appears to be the case, please submit this information via the general enquiry form here.
