Damage that is caused as a result of recklessness or carelessness in the process of installation (e.g. the installer did not show due care and walked on the roof incorrectly) is not in the CEC’s jurisdiction. This is a civil matter and may need to be resolved in court. If the damage is due to technical non-compliance with the PV system (e.g. penetrations for cable not sealed correctly, brackets for tilt frames not connected), please attach evidence of this non-compliance.