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Complaints procedures

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The Approved Solar Retailer program has now been replaced by the New Energy Tech Consumer Code (NETCC) program. The Clean Energy Council are still investigating complaints against Approved Solar Retailers relating to incidents that occurred before 1 February 2023. For incidents after 1 February 2023 complaints are handled through the New Energy Tech Consumer Code (NETCC) program.

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Complaints procedures

If a complaint is made against an Approved Solar Retailer, the following documents outline the process that is followed.

Appeals Form

If you are an Approved Solar Retailer seeking to appeal a determination made by the Code Administrator against a code signatory please complete the form below and email a copy to [email protected].